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SRA faces allegations of solicitor bias

As is the case with many professions that serve consumers, in Great Britain, solicitors are governed by the Solicitors Regulation Authority. Among other things, it is the agency to which solicitor complaints can be made by clients. Depending upon the outcome of the SRA’s review of the complaint, it is possible the solicitor could face disciplinary action. Recently, some consumers alleged the SRA has a bias toward solicitors.

As a result of complaints regarding the way in which the SRA handles these claims, the Independent Complaint Resolution Service was charged with looking into the matter. It determined that as compared to 2014 where consumers made 68 complaints regarding the way in which the SRA handled their complaint, in the first nine months of 2015, significantly more--107 of such complaints—were made.

In conjunction with the release of those numbers, the ICRS indicated the response of the SRA to the complaints and the reasons provided of the decisions were acceptable. Despite this, to help improve the perception of the SRA by the public, it suggested that detailed assessments of complaints filed alleging serious misconduct, should be published. In the alternative, arrangements should be made to review decisions.

Making a complaint with the SRA is not the only course of action someone can take if he or she believes their solicitor has acted negligently in handling their matter. In some situations it may be able to file a solicitor’s negligence claim. It is advisable that individuals who want to pursue this route contact a solicitor who handles such matters for assistance.

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Authorised and regulated by the Solicitors Regulation Authority (SRA) SRA number 48369